#Neat receipt customer service how to#
#Neat receipt customer service upgrade#
#Neat receipt customer service full#
#Neat receipt customer service software#

WeвЂ™re working hard to improve our customer support, and we hope youвЂ™ll experience the difference. WeвЂ™re also hiring additional customer support agents, if you have any referrals feel free to send them our way here. To account for the pause in chat, our customer support agents are doubling down on email queries, so weвЂ™ll do our best to give a prompt response to any support you may need.

#Neat receipt customer service upgrade#

The system upgrade is going to help us better keep on top of the queries that come our way, and give each customer that comes through chat an improved experience.

Over the next 2 months we will clear our backlog of email queries, and by the end of November, we aim for our first response time to always be within 1 business day for any email queries.

While our chat is offline, our email support will of course still be available for personal cards and for business account queries).ДЄny outstanding chat queries will be converted to email tickets, which weвЂ™ll of course be following up with promptly over email.

#Neat receipt customer service software#

In order to provide quicker response times and higher customer satisfaction, weвЂ™ll be upgrading our customer support software to Zendesk.ДЄs we migrate our email and chat system, our chat system will be unavailable from tomorrow (Nov 6) until the end of the year. We are aware that currently we are not always providing the experience that we strive to deliver, and you arenвЂ™t always hearing back from us as soon as youвЂ™d like. Over the past few months, weвЂ™ve started making changes in order to improve our customer support experience, and one of the most significant will be taking place over the next few weeks. To better understand what Neat is trying to do and what changes we will be seeing after, hereвЂ™s their advice: Thanks for being a Neat customer. Of course, there will be a bit of inconvenience that can be experienced during the upgrade but all that is being addressed and fixed by Neat. In their email that we will show below, they advised that they will be upgrading their customer support software to Zendesk. Neat has been undergoing some major improvements especially in customer support. In english too! Well, that is actually something we need to write as a bullet point, as some banks we are forced to work with in our partner corporate services agency, donвЂ™t have online banking. English, Online BankingДЄnd of course, it has online banking. You need to go to Standard Chartered Bank, in person and deposit.

#Neat receipt customer service how to#

Many ask how to deposit checks (yes, Hong Kong does still use quite a bit of paper checks). You can order credit cards! Yes, finally! You can see a company credit card in your company name here in HK without having to sign your life away and deposit your life savings! Seriously, readers know it is hard to get a Hong Kong credit card.

#Neat receipt customer service full#

We have a full list of merchant account comparison here that is popular as well. Similar to Paypal, you need a unique bank account in your company name in order to get Stripe and any other merchant account setup.

Connect / Verify your Stripe HK or Braintree merchant account This Neat Hong Kong business solution gives you that вЂ“ unlike other online / virtual banking solutions I have come across. You need a вЂњuniqueвЂќ or dedicated IBAN number. We have a Paypal Hong Kong guide that gets a lot of attention on how to verify your Paypal. IвЂ™m not sure the technical way they got this вЂ“ but this is the amazing part вЂ“ that allows you to do the following: This is a dedicated account number ONLY FOR YOU and your business. This isnвЂ™t like some other solutions where you have a sub-account and need to put in your TT (telegraphic transfer) banking notes your sub-account number. You will have your own dedicated account number with Standard Chartered. I know exactly what you guys are looking for вЂ“ and here is a list of their features: So I am focusing today on their business product вЂ“ Neat Business Account (technically not a bank, but a HK banking alternative).